Case Study 1, Costa Navarino App for m-hospitality, End-to-End Mobile App Design
Overview
Designed a mobile app that helps resort guests discover and book additional services during their stay. The goal was to increase cross-selling and upselling of paid extras while ensuring a seamless guest experience.
Challenge
The resort is sprawling, with multiple locations for different services and vendors. Guests often struggled to locate these offerings, which limited engagement and revenue opportunities. The challenge was to create an intuitive app that highlights services clearly, guides guests through the resort, and encourages them to explore extras without confusion.
Role
Lead Designer, UX/UI
End-to-end design: research → wireframes → high-fidelity screens → prototyping → developer handoff
Research & Insights
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Analyzed competitors and similar hospitality apps.
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Key insight: guests want quick access to services and a clear visual map of locations.
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Case Study 2, Experience Booking Engine for m-hospitality
Overview
Designed a booking engine that allows guests to book multiple experiences, across multiple dates, for multiple people – all before checkout. This feature was a key differentiator, enabling groups and families to plan activities seamlessly in one flow.
Challenge
Resorts offer a wide variety of experiences (tours, activities, spa sessions, classes). Guests wanted the flexibility to book for their entire group across several dates – but the old system only allowed one booking at a time. This led to frustration, long checkout processes, and lost bookings. The challenge was to create a booking flow that handled complex selections without overwhelming the user.
Role
UX/UI Designer (collaborating with product & dev)
Mapping complex user journeys (single guest vs. groups)
Designing calendar + people selectors that scale
Creating high-fidelity prototypes & developer-ready UI
Plan Across Multiple Days
Guests could select multiple dates in a single flow, removing the need to start over for each activity. A clear, interactive calendar simplified planning for longer stays.
